Refund policy

Flor Skincare— Return & Refund Policy

Last updated: 08.2026

Thank you for shopping with Flor Skincare. Because our products are handmade in small batches and formulated for direct contact with skin, we follow the return policy below to keep every product safe, fresh, and effective for our customers.

1. Satisfaction Guarantee

We want you to love your Flor Skincare products. If something isn't right, please reach out within 14 days of delivery at [florbyalexandra@gmail.com] and we'll work with you to make it right.

2. Unopened Products

  • Unopened, unused products in their original packaging may be returned within 14 days of delivery for a full refund or store credit.
  • The customer is responsible for return shipping costs unless the item arrived damaged or defective.

3. Opened or Used Products

For health and hygiene reasons, we cannot accept returns of opened or used skincare products, unless the product arrived:

  • Damaged in transit
  • Defective (e.g., separated, contaminated, or compromised formula)
  • Incorrect (wrong item sent)

In these cases, please contact us within 7 days of delivery with your order number and a photo of the issue, and we'll send a replacement or issue a refund — no return shipment required.

4. Allergic Reactions or Sensitivities

Skin sensitivity varies from person to person. If you experience an adverse reaction:

  1. Discontinue use immediately.
  2. Contact [florbyalexandra@gmail.com] within 14 days of delivery with your order number.
  3. We'll offer a refund or store credit and can help recommend a better-suited product for your skin.

We recommend patch-testing all new products before full use.

5. Sale Items, Bundles & Gift Sets

  • Sale items marked are not eligible for return or refund.
  • Bundles and gift sets may be returned only if all items are unopened and returned together.

6. Farmers Market Purchases

Products purchased in person at a farmers market or pop-up may be exchanged or refunded on the spot if reported at the time of purchase. For issues discovered after the fact, please contact us at [florbyalexandra@gmail.com] with your receipt or order confirmation.

7. How to Start a Return

  1. Email [florbyalexandra@gmail.com] with your order number and reason for return.
  2. We'll confirm eligibility and provide instructions (and a prepaid label, if applicable).
  3. Once received and inspected, refunds are issued to the original payment method within 5–7 business days.

8. Damaged or Missing Orders

If your order arrives damaged or items are missing, contact us within 7 days of delivery with photos of the packaging and product — we'll send a replacement right away.

Questions about this policy? Reach out anytime at [florbyalexandra@gmail.com] — as a small business, we read and respond to every email personally. 

— Alexa, Founder, Flor Skincare